IT plays an ever more crucial role in the day-to-day operation of organizations of all types, meaning that great IT support is critical. In-house IT support is expensive, and often doesn’t realise as many benefits as you might think. Below are just a few benefits of outsourcing your IT support:
Having a full time IT Support service on tap needn’t involve expensive in-house support staff – a dedicated IT guy will be an expensive hire, and will be human – holidays, sick days and off days are all par for the course. Our standard Gold and Platinum service contracts offer outstanding levels of support at great value fixed prices (see our schedule of rates), or alternatively we can work out a bespoke SLA (Service Level Agreement) to meet your needs. All of our outsourced IT department contracts give you the expertise you need 364 days a year.
Improve availability and productivity
All of our IT Support Contracts include remote monitoring as standard – chances are, we’ll know there’s a problem before you do. Our remote support systems supply us with a constant feed of information enabling us to ensure that your systems are always available and performing to their full potential. More up-time, and less time troubleshooting and reporting problems means greater productivity for your team. If you have a problem, issue or training requirement, just email or call your dedicated team – our systems will be connected to yours in such a way, to all intents and purposes we will be your in-house IT department. We can connect into your machine to look at your issue quicker than it would take your IT guy to wander over from his office.
Access to vast pools of knowledge and resources
Unlike an in-house IT guy, using Tengo Media as your outsourced IT department gives you access to specialists in multiple disciplines across the full-range of IT related products and services.
Consultancy & procurement services
We’re not just there to offer support when something goes wrong – Tengo will become an integral part of your technology decision making process. We can advise what to buy, how to implement it, even design completely bespoke software and hardware solutions to meet your goals.
Contact us today to find out more, we offer a free consultation to all organisations considering an outsourced IT package. We can visit your site or you can drop into our North Wales or London offices.